Frequently Asked Questions
Wheer do we ship plants from?
Our plants come from greenhouse distribution facilities in Southern California and Central Florida. Surrounded by all the prominent plant growers in the US, these greenhouses are strategically based to ensure the plants are in transit for the shortest amount of time.
Where are our plants grown?
100% our plants are grown in Southern California or Central Florida. We grow plants in greenhouses as well as partner with some of the best indoor plant growers in the US to supply plants for your orders.
How long does fulfilment take?
Our customers’ orders will be processed, packed and shipped out within 2-7 business days upon receipt. You will receive an email with tracking from us within 24-48 hrs. after your order is received and processing begins.
Shipping lead times varies nationwide but with our bi-coastal greenhouse distribution centers we can often keep shipping transit times between 2-4 business days.
What happens if a dead plant shows up at my door?
We promise that every plant will come in good condition, rain or shine, or we'll send you a new one. Before sending out any plants, we make sure they are in healthy and carefully pack them. Damages can happen, though, if the shipping company handles the package too roughly. When this happens, share a picture with us and we will work with your to make it right.
What if my plant is lost or missing?
We will do our best to track your package and if not found will replace your plant within 15-20 days.
What about during the holiday?
We strongly recommend placing your order at least 15 days prior to the date you want it to arrive for holidays. However due to high shipping demands during the holidays, we cannot guarantee timely arrival.